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    qwa***** 1月19日 08:00

    strong word 大げさな[強い意味を持つ]言葉

    The Power of Words

    My posts are accompanied by a quote because I believe in the power of words.

    Whether it’s damage to someone’s ability to trust or their self esteem, those negative words you just uttered can have a huge impact.

    *trustの意味や使い方 【名詞】1a【不可算名詞】 〔人・ものの〕 信頼,信任,信用 〔in〕 have [put, place, repose] trust in a person 人を信用[信任]している[する].
    *esteem:名詞不可算名詞 [また an esteem] 尊重,尊敬. hold a person in (high) esteem 人を(大いに)尊重[尊敬]する.
    *self esteem:自尊心

    suggesting words
    Have you heard? チョット聞いた?(あの噂)

    サンディエゴへいらっしゃあい♪ strong word 大げさな[強い意味を持つ]言葉  The Power of Words  M

  • 30 Profound Words Of Wisdom That Might Just Change Your Life

    Have you ever heard a profoundly inspirational quote that just blew your mind?

    They're usually pretty simple – but I'm always amazed when I hear people who can deliver such incredible and impactful messages in just a few words.


  • ▶profound:形容詞 (profound・er; profound・est)
    1 〈感情・状態など〉心からの,まったくの,深い. a profound silence 深い静寂.





    connotativeの意味や使い方 【形容詞】1a含蓄的な.用例a connotative sense 含意.b【 叙述的用法の形容詞】 〔別な意味を〕 暗示して,言外に含んで 〔of〕.

    His profound speeches on a variety of topics helped get him elected as president.


    Obama: “Sometimes there are days like this – when that slow steady effort is awarded with justice that arrives like a thunderbolt”



    サンディエゴへいらっしゃあい♪ ▶profound:形容詞 (profound・er; profound・est) 1 〈感情・状態

  • moving wordsの意味や使い方 訳語 感動する言葉

    Moving Words Adult Competition 2018 Winners

    Winning Poems

    Corn Stand, 10 ears for 2 dollars
    This is hidden work,
    the constancy of counting, measuring
    who needs to be fed and how.
    We women, we strangers, gather early:
    the shopping, the planning, the preparing.
    Tomorrow, heavy platters
    weigh arms young and old, brown
    and pale, approach tables
    where faces
    open to the newly sweet
    warm breeze, as summer ripens.

    - Lara Payne

    サンディエゴへいらっしゃあい♪ moving wordsの意味や使い方 訳語 感動する言葉   Moving Words Adult

  • 10+ Appreciation Speech Examples & Samples – PDF, DOC

    Read at examples.com/education/appreciation-speech.html

    How to write a thank you speech

    Read at write-out-loud.com/thank-you-speech.html

    Conversations for Appreciation

    When was the last time you had a conversation you really enjoyed? A conversation that feels great can melt our heart. Taking the time to appreciate someone else for what they have done feels great.

    Read at theprofessionaldevelopmentgroup.com/article/2011-01/conversations-appreciation

    Beyond Thank You: How to Show Appreciation and Express Gratitude in English

    Listen at englishwithkim.com/beyond-thank-you-show-appreciation-express-gratitude-english/

    サンディエゴへいらっしゃあい♪ 10+ Appreciation Speech Examples & Samples &nd

  • That’s the thing with language. It’s much more complex than you’d normally expect. It’s not just about words, rules and restrictions. But more about us as human beings and our own set of cultures and customs.


    Definition of the thing with/​about​:

    : an important characteristic to know about (someone or something)
    //The thing with/about him is that he is not reliable.

    サンディエゴへいらっしゃあい♪  That’s the thing with language. It’s

  • In the end, what truly matters is for you to solve your customers’ problems and meet their expectations. These tips should get you started on improving the way you talk to your customers, and how you address their issues.

    However, if you’re doing customer support on a global scale you should be aware that politeness is perceived differently around the world. Did you know, for example, that Japanese has a huge variety of personal pronouns with different degrees of politeness? Or that in Swedish people use an informal register even in a business context?
    (*Registers are varieties of language used in different situations, which are identified by the degrees of formality.)

    サンディエゴへいらっしゃあい♪ In the end, what truly matters is for you to solve

  • Avoid intensely negative words


    Awful, Horrible, Terrible, Bad, No*, Never, Dumb, Rude

    *Don’t get me wrong. It’s okay to say no, as long as you put your company’s interest first. Always remember why you’re saying no, and stick to it. Being confident about it will help you get a positive “no” across.


    *No is perhaps the most important and certainly the most powerful word in the language. Every day we find ourselves in situations where we need to say No–to people at work, at home, and in our communities–because No is the word we must use to protect ourselves and to stand up for everything and everyone that matters to us.

    But as we all know, the wrong No can also destroy w ...


    サンディエゴへいらっしゃあい♪ Avoid intensely negative words  強烈な否定語を避ける。  Awful

  • How to address a professor in letter?

    When writing letter to an academic professor (not necessarily from student to professor), what is the appropriate way to address his/her title?


    Not only is it important to use the right type of language with the right people, it is also important to address them by the right name. It is also .... あんた – A very assuming and familiar way to address someone. The person using ...


    assuming 【接続】~と仮定すれば 【形】出しゃばった、生意気な、傲慢な、僭越(せんえつ)な

  • Using very familiar terms of address inappropriately

    When people know each other very well, for example, couples or very close friends, parents and their children, they may address each other using terms such as love, honey, darling, pet. In certain dialects you may also hear people use these terms in shops and cafés, for example. It is impolite to use these terms in formal contexts, and it should be avoided when communicating with your customer.
    *love, honey, darling, pet, etc.

  • The imperative form



    In most contexts, the imperative is very direct and not very caring:
    •Give me your bank detail.
    •Could you send me your bank details, please?

    However, it is acceptable to use an imperative in warnings, offers, written requests and when giving directions or instructions:

    •Mind your step!(警告)
    •Have another question!
    •Click on the left side of the screen you get past the cinema. Then fill your name in the login field(指示・説明)
    •To change your password, go to this URL.(指示・説明)


  • 顧客の中にはチャットやイーメールで不満をタイプすることに慣れていない人もいて、意思伝達が切迫して混乱しているので、これは特に重要である。

  • What should you avoid?
    Avoid using direct forms because you may sound impolite and cause the wrong impression.


    *sound:動詞 自動詞

    1 音を出す,鳴る,響く. The bell sounded. 鐘が鳴った.

    “Rough" and “ruff" sound the same. rough と ruff とは同じ発音である.

    〔+前置詞+(代)名詞〕〔…には〕〔…のような〕音がする,〔…のように〕思われる 〔to〕 〔like〕.

    It sounded like thunder. それは雷のような音がした.
    c〔(+to+(代)名詞)+as if〕〔…には〕〈…のように〉思われる,〈…のような〉口ぶりである
    《★【用法】 (1) as if の代わりに as though,また 《米口語》 では like も用いる; (2) as if 節 内は 《口語》 では直説法を用いる》.
    It sounded (to me) as if the roof was falling in. (私には)屋根が落ちそうに聞こえた.

    サンディエゴへいらっしゃあい♪ What should you avoid? Avoid using direct forms be

  • Rephrase



    •You make them feel heard and understood ちゃんと聞いてもらっていると思わせる
    •You clarify what was said so that you don’t make any mistakes 間違いをしないよう言われたことを明確にする。


    *rephrase:【動詞】 【他動詞】〈…を〉言い換える,言い直す.
    *rehearse:1a 他〈出演者などに〉稽古をつける,練習させる2 他〈 言葉などを〉言う練習をする3 他((形式・通例けなして))〈同じ議論・意見などを〉繰り返す,何度も言う語源[原義は「繰り返しならす」]

    サンディエゴへいらっしゃあい♪ Rephrase  言葉を繰り返す  顧客の不満をもう一度聞き返すならば、二つの大事なことをしている

  • Using names



    •When was the last time you tried to buy this, John?
    •I’m not entirely sure we can do that, Liam.

    サンディエゴへいらっしゃあい♪ Using names  名前を言う。  名前を言うことで、ずっと好い印象を与える。「友人を得、人々

  • I am having some problems retrieving your information and I was just wondering if you could guide me through the steps you followed to log in. (less direct and forceful than I have a problem retrieving your informations and I wonder if you could tell me the steps you followed to log in.)


    retrieve:音節re・trieve 読み方/rɪtríːv/

    動詞 他動詞
    I retrieved my key and went back to the car. 私は(忘れてきた)キーを取って車へ引き返した.
    retrieve the black box of a crashed plane from the ocean 墜落した飛行機のブラックボックスを海から回収する

    *retrieve information from ~から情報を取り出す

  • *We can use don’t mind/wouldn’t mind to say that we are not troubled by something.(4)

    I don’t mind your coming late.
    I don’t mind your opening the window.
    I wouldn’t mind if you smoke.

    •No problem!
    •No, not at all.
    •Of course not.
    ・Yes, of course. 「勿論、迷惑だ」ということになるだろう。
    •I‘d (=I would) rather you didn’t.(叙想法で丁寧な物言い)
    ・ “(I’m) sorry” と言ってから理由を付け加える。

  • *In general questions about what people think of something, we do not normally use would you mind.(3)

    Do you mind the smell of tobacco? (General question)
    Do you mind/would you mind my smoking?


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